Privacy policy

Last updated: August 19th, 2025

At NeuroBloom Studio, your privacy matters. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website and services (Commissions, Graphic Design and Photography services). Our store is powered by Shopify, which helps us provide a safe and reliable shopping experience.

By using our Services, you acknowledge that you’ve read and understood this Privacy Policy. If there is ever a conflict between this Privacy Policy and our Terms of Service, this Policy controls when it comes to your personal information.

Information We Collect

We may collect the following types of personal information, depending on how you interact with us:

  • Contact details: name, email, billing/shipping address, phone number
  • Payment details: card or account numbers, payment confirmation, and transaction history
  • Account information: login details, preferences, settings
  • Order & transaction details: items viewed, added to cart, purchased, returned, or cancelled
  • Communications: any messages you send us, including support requests
  • Device & usage info: IP address, browser type, cookies, and how you interact with our site

How We Collect Your Information

  • Directly from you (e.g. when you place an order, create an account, or contact us)
  • Automatically (e.g. via cookies or analytics when you browse our site)
  • From Shopify and service providers who support payments, shipping, and website functionality
  • From trusted third parties (e.g. marketing or advertising partners)

Cookies & Similar Technologies

We use cookies and similar technologies (such as pixels, tags, and local storage) to operate and improve our Services, personalize your experience, and support analytics and advertising. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

  • Essential cookies – required for the basic operation of our store, such as keeping you signed in, processing payments, and remembering your cart.
  • Performance and analytics cookies – help us understand how visitors use our Services so we can improve functionality and performance.
  • Functional cookies – remember your preferences, such as language or region.
  • Advertising cookies – used to deliver relevant ads and measure their effectiveness, including across other websites you visit.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

For more information on cookies used through Shopify, you can visit Shopify’s Cookie Policy here: https://www.shopify.com/legal/cookies.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support and respond to inquiries
  • Personalize and improve your shopping experience
  • Send order updates, promotions, or marketing (you can unsubscribe anytime)
  • Protect against fraud and secure our Services
  • Comply with legal obligations

Sharing Your Information

We may share your personal information with:

  • Shopify (our ecommerce host and payment processor)
  • Service providers (e.g. couriers, cloud storage, analytics, IT support)
  • Marketing partners (to provide relevant ads and promotions, where permitted)
  • Legal authorities (if required by law, investigation, or fraud prevention)

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from anyone under the age of majority in your jurisdiction.

Security & Retention

We take reasonable steps to protect your personal information. However, no system is 100% secure. We retain data only as long as needed to provide Services, meet legal requirements, or resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of your personal data
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Withdraw consent (where applicable)
  • Opt out of marketing communications

If you’re in the UK or EEA, you also have the right to lodge complaints with your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country (including outside the UK/EEA). When this happens, we use approved safeguards such as Standard Contractual Clauses.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version here and revise the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your data rights, you can contact us at:
📧 neurobloomstudio@gmail.com